support

What Support / Feedback Service Should You Use For Your Small Company

Let me start by saying that it feels like we’re actually in a golden age of great online support & feedback tools. I’m sure there are more than the ones that I’m listing here. Also, at different times, I’ve recommended each of these tools for a specific purpose - many of them have broad feature sets. With that in mind, I recently did a mini-analysis of 5 different services that provide support & feedback functionality. I was analyzing from the perspective of a small company that is just starting out, for a mainly B2C product, with desired features covering both...