Nope! I’m using Capsule CRM as my personal CRM (which I mentioned in the article) which seems a better fit now. Really, everything I mentioned in the article are good apps, what you use is very context dependent.

Recent article about Point Nine’s Tech Stack shows how they use ZenDesk as their CRM — which isn’t even designed as one!

For my new company Frontier Foundry, we’re using Drift and Pipedrive. Drift has been a pleasant surprise, including things like meeting scheduling and team profiles. I think I’m almost ready to get rid of Pipedrive and use just Drift.